This study focuses on the management of customer power outage perception during the process of fault repair in distribution networks. It analyzes the influencing factors of customer power outage perception and explores strategies and methods for optimizing power outage perception management. By studying the current situation of fault repair in distribution networks and combining customer demand and satisfaction survey data

a power outage perception management system based on repair process optimization

accurate information transmission

and technological innovation application is constructed. The aim is to shorten the perceived power outage time for customers

improve their satisfaction with fault repair services

enhance the service quality and social image of power supply enterprises

and provide theoretical and practical references for the fault repair management of distribution network.